Valley Business Machines Inc. has been the premier
supplier and service provider of commercial office machines
in the Mat-Su valley for over 23 years, and continues to grow
in scope, volume and capabilities. We now support Copiers,
Fax machines, Scanners, Multi-Function Peripherals, and IT
networks for hundreds of clients in the valley. We offer a
complete range of services, including needs assessment, acquisition,
leasing services (some through financial institutions), logistics,
supplies, and machine support and maintenance services.
We now offer sales & service
for a full line of Office Equipment, which includes Digital
Office
Systems from Copystar that Print, Scan, Fax, and Copy in
Color or
Monochrome, Network Printers from Kyocera, and a full
line of dedicated Fax and Multifunction machines from Muratec.
Our I.T. department provides design, implementation,
and
maintenance services for Office Networks, including PC's,
Networks, and Servers. Our unique Rapid Business Recovery
service provides businesses with a packaged solution
that insures their Information Technology systems will
always
be available. We also have an in-house Copy Shop that
offers the lowest prices in the Valley on color, monochrome,
and
engineering copies.
Our great staff prides
their self in providing the kind of service that they
can be proud of! Our phones
are always answered by a friendly staff member, (This is
one thing that we refuse to automate!).Most recently, in
VBM's continuing effort to provide the best service available,
we switched to a new comprehensive software package that
fully integrates our service, sales and inventory. Before
you hang up the phone your service call is logged by one
of our local customer service representatives. It can then
be tracked by call-in time, response time, and time spent
on the service call. Calls can also be staged by priority
in Dispatch Central for High, Medium, and Low priority,
to speed up response time for a down machine or an important
customer. If a part is needed for your machine the Service
Rep can not only check stock at VBM but can also check
the
car stock of all 6 of our local technicians to speed up
the repair process. Technicians can be tracked in the field
so
that the closest can be given that High Priority Service
Call. At Valley Business Machines Customer Service is our
number one priority! When we say "Shop the Valley" it
is not only to support the local economy but also to receive
the Best Service, Fastest Response Time, and to provide
you with the Best Value for your money!
