Reaching success as
the Valley’s Leading Office Equipment
and Service Supplier, VBM has expanded in the recent
years to include PC, Network, and Network Server support
in the form of the VBM IT Services Division.
The IT Services Division is positioned
to provide technology solutions consulting, design,
implementation and maintenance for Small/Medium sized
business and Healthcare Providers.
Our staff includes individuals with extensive Windows
Server implementation and maintenance experience, HIPAA-Security and
Confidentiality auditing experience, and advanced
LAN/WAN, and Wireless LAN design experience.
At VBM, we strive to build long-term technology partnerships with
our customer base; and therefore provide solutions that
range from installation of initial systems to ongoing
systems support. We want to be here for you today and
tomorrow, and provide technology consulting and solutions
that help your business thrive.
The majority of our small-medium business solutions
are based on Microsoft Server and Small Business
Server solutions. Our specialty in this area is designing
server-based systems that match the needs of each organization
and providing hardware/software solutions that meet the
current and future needs of the organization.
We will work with any hardware but provide the convenience
of one-stop shopping by providing high-performance computing
equipment from Acer America and Toshiba,
and networking equipment from Netgear and Cisco.
Popular features of our systems include:
Secure Employee Remote Access - Be productive from Home
or while traveling through flexible VPN and Remote Control
solutions.
Monitored Disaster Recovery activities – Have piece
of mind KNOWING that you’re data and configurations
are secured.
Virus and Spyware-free Computing Environment – VBM employs
domain – wide security products from World-Class
security vendors such as Trend Micro and Panda Software.
Advanced email and team collaboration - Through
the use of Microsoft Exchange-Server VBM can provide
custom-configured
Collaborative tools such as team scheduling, shared tasks,
and advanced email and contact management.
Beyond Implementation, we offer multiple levels of
support, depending on what our Business Partners require.
Response-Based Service; Billed as incurred.
Any business can call us anytime to provide assistance
on an hourly-billed basis. If you need help with any
IT problem, we can be there quickly for any new customer.
IT Service Pack
Once businesses decide to use VBM as an IT partner,
we offer incentive to work long-term with us by offering
discounts on pre-paid service hours. IT Service Packs
can be purchased in 20-40 hour increments, and offer
reduced hourly rates and reduced minimums for service
calls under 60 minutes (including low minimums for remotely-assisted
trouble calls.)
Service Pack hours never expire, and can be used for
any IT-related task including Proactive Maintenance,
consulting, implementation and repair services.
Rapid Recovery
VBM’s Signature
Service is based on the following Technology
Partnering Principals:
VBM will provide IT Services based on Best Practices
that have been developed from decades of IT experience.
VBM will take care of your systems by using the procedures
that have been proven to work throughout the IT Support
Industry.
VBM will provide IT Services in a true Partnership method
that includes shared-risk.
Rapid Recovery Services are based on fixed monthly
fees. VBM is financially motivated to ensure your system
is well-maintained and does not require an undue amount
of nurturing or repair, as these increase our expenses.
VBM will provide highly-responsive service and methods
that allow businesses to recover quickly in most any
IT-inhibiting event.
Example: When a key employee’s PC is down, a data backup
alone will not get that employee’s PC working
again for some hours using the traditional method
of Diagnose,
Repair, Reinstall, Restore. It can take a full
day to
repair a PC and reinstall Windows and all Applications,
not to mention restore data and the pain of loosing
many customizations. We have a better way! VBM
can typically
have an employee back to 100% productivity within 1-2 hours, no matter what type of failure was
incurred.
The Bottom-Line? We are the best Technology Partner
for Business and Medical Offices that DEMAND high availability
and maximum employee productivity.
